Kathy Ding
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Latest activity by Kathy Ding
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Kathy Ding created an article,
Accessing and Utilizing the Willcox & Savage Self-Service Help Center
IntroductionAccessing the Self-Service Help CenterAt Willcox & Savage, our internal IT helpdesk provides a convenient Self-Service Help Center designed to empower staff with quick solutions to comm...
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Kathy Ding created an article,
Optimizing Your Workstation Setup for Productivity
IntroductionIntroductionOptimizing your workstation setup plays a crucial role in improving productivity and minimizing technical issues at Willcox & Savage. This guide provides practical tips and ...
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Kathy Ding created an article,
Ensuring Secure Workstation Backups and Data Protection
IntroductionIntroductionAt Willcox & Savage, ensuring the security and integrity of your work data is a top priority. This guide explains how our IT support team manages data backups and how you ca...
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Kathy Ding created an article,
How to Securely Share Sensitive Legal Documents Within the Firm
IntroductionSharing sensitive legal documents securely is critical to protecting client confidentiality and complying with firm data security policies. This guide outlines the approved methods and ...
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Kathy Ding created an article,
Properly Reporting System-Wide Outages and Major IT Incidents
IntroductionIntroductionThis guide explains the proper procedure for reporting system-wide outages or major IT incidents at Willcox & Savage. Prompt and accurate reporting helps our IT helpdesk swi...
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Kathy Ding created an article,
How to Report Phishing Emails or Suspicious Messages
What to Do If You Receive a Phishing Email on Your Work AccountAt Willcox & Savage IT Support, protecting your information and our firm's network security is a top priority. If you receive a phishi...
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Kathy Ding created an article,
Setting Up and Using Multi-Factor Authentication (MFA)
IntroductionIntroductionTo enhance the security of your Willcox & Savage accounts and protect sensitive client data, it is strongly recommended to enable multi-factor authentication (MFA). This gui...
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Kathy Ding created an article,
Requesting Access Permissions for New Software or Internal Systems
IntroductionIntroductionAt Willcox & Savage, ensuring secure and authorized access to software and internal systems is vital for maintaining operational integrity. This guide explains how employees...
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Kathy Ding created an article,
Resolving Repetitive Software Glitches and Performance Issues
IntroductionIntroductionExperiencing repeated software glitches or performance slowdowns on your work computer can disrupt your productivity. This guide provides clear, professional steps for Willc...
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Kathy Ding created an article,
What to Do if Your Work Computer Crashes or Won’t Start
If your work computer crashes or fails to start, following a clear troubleshooting process helps minimize downtime and ensures you receive timely IT support. This guide outlines the key steps to ta...
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