What to Do if Your Work Computer Crashes or Won’t Start

If your work computer crashes or fails to start, following a clear troubleshooting process helps minimize downtime and ensures you receive timely IT support. This guide outlines the key steps to take when encountering such issues at Willcox & Savage.

Immediate Checks

First, confirm that your computer is properly plugged into a power source and that the power cable and outlet are functioning correctly. Inspect your device for any visible hardware issues such as loose connections or damaged components.

Perform a Forced Restart

Press and hold the power button for 10 seconds to forcibly shut down the computer, then press the power button again to turn it back on. Observe any unusual behavior or error messages during startup to provide detailed information to IT support.

Document the Issue

If the problem persists, note any error messages, codes, or symptoms you observe. Accurate details help the IT support team diagnose and resolve the issue more effectively.

Contact the IT Helpdesk

Report the problem promptly using one of the following methods:

• Internal support portal
• Phone
• Email

Provide details about the issue, including any troubleshooting steps you have already taken and the error information you have recorded.

IT Team Response

Our IT support team will guide you through additional troubleshooting steps remotely if possible or will arrange for hardware repair or replacement. Prompt reporting helps us ensure minimal disruption to your work and a swift resolution.

Additional Tips

• Avoid attempting complex repairs yourself to prevent further damage.
• Keep your computer and software updated regularly to reduce the risk of crashes.

For more detailed self-help resources, visit the Willcox & Savage IT support Help Center or reach out to our team anytime.