Troubleshooting Slow Internet and Intermittent Connectivity

Introduction

Introduction

This troubleshooting guide is designed to help Willcox & Savage team members identify and resolve slow internet or intermittent network connectivity issues. Maintaining reliable network access is critical to ensuring smooth operations and productivity within our law firm environment.

Issue description

Users may experience slow internet speeds or intermittent connectivity disruptions while working on-site or remotely. These issues can impact access to applications, files, and online resources essential to daily tasks.

Signs of network connectivity issues

• Frequent disconnections from network services or VPNs.
• Slow loading times for websites or cloud applications.
• Difficulty accessing shared drives or internal servers.
• Dropped calls or poor quality on VoIP communications.

Basic troubleshooting steps

Please perform the following checks to rule out common causes of network issues:

1. Check that all Ethernet cables are securely connected and undamaged.
2. Verify Wi-Fi signal strength if connected wirelessly; consider moving closer to a Wi-Fi access point if signal is weak.
3. Restart your computer to refresh network configurations.
4. Restart accessible network devices such as routers or switches located in your workspace, if permitted.
5. Close any bandwidth-heavy applications running in the background (e.g., large downloads, streaming services).

When to contact IT Support

If the issue persists after performing the basic troubleshooting steps, provide the following information to the Helpdesk for timely assistance:

• Time and duration of the connectivity issues.
• Your physical location within the office or indicate if working remotely.
• Description of the problem including specific symptoms experienced.
• Any error messages received.

Submit a detailed ticket through the internal IT support portal or contact the helpdesk directly. Our IT team will investigate the network status, diagnose potential outages or hardware faults, and work to restore stable connectivity promptly.

Tips for efficient issue resolution

• Keep detailed notes of any recurring or intermittent issues to help with diagnosis.
• Avoid making multiple simultaneous changes to network configurations without IT guidance.
• Refrain from connecting unauthorized hardware or devices to the network.

Additional resources

For more information on network best practices and self-service troubleshooting, please visit the Willcox & Savage IT Help Center [insert link to internal help center].

Conclusion

By following this guide and promptly reporting network connectivity issues with clear details, Willcox & Savage staff help ensure quick and effective IT support, maintaining reliable technology services for all users.