Kathy Ding
Articles
Recent activity by Kathy Ding
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Properly Reporting System-Wide Outages and Major IT Incidents
IntroductionIntroductionThis guide explains the proper procedure for reporting system-wide outages or major IT incidents at Willcox & Savage. Prompt and accurate reporting helps our IT helpdesk swi...
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How to Securely Share Sensitive Legal Documents Within the Firm
IntroductionSharing sensitive legal documents securely is critical to protecting client confidentiality and complying with firm data security policies. This guide outlines the approved methods and ...
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Ensuring Secure Workstation Backups and Data Protection
IntroductionIntroductionAt Willcox & Savage, ensuring the security and integrity of your work data is a top priority. This guide explains how our IT support team manages data backups and how you ca...
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Optimizing Your Workstation Setup for Productivity
IntroductionIntroductionOptimizing your workstation setup plays a crucial role in improving productivity and minimizing technical issues at Willcox & Savage. This guide provides practical tips and ...
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How to Report Phishing Emails or Suspicious Messages
What to Do If You Receive a Phishing Email on Your Work AccountAt Willcox & Savage IT Support, protecting your information and our firm's network security is a top priority. If you receive a phishi...
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Setting Up and Using Multi-Factor Authentication (MFA)
IntroductionIntroductionTo enhance the security of your Willcox & Savage accounts and protect sensitive client data, it is strongly recommended to enable multi-factor authentication (MFA). This gui...
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Troubleshooting Slow Internet and Intermittent Connectivity
IntroductionIntroductionThis troubleshooting guide is designed to help Willcox & Savage team members identify and resolve slow internet or intermittent network connectivity issues. Maintaining reli...
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Setting Up VPN Access for Secure Remote Connection
IntroductionIntroductionThis guide provides clear, step-by-step instructions to help you set up VPN access on your device to securely connect to the Willcox & Savage network while working remotely....
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Resolving Repetitive Software Glitches and Performance Issues
IntroductionIntroductionExperiencing repeated software glitches or performance slowdowns on your work computer can disrupt your productivity. This guide provides clear, professional steps for Willc...
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What to Do if Your Work Computer Crashes or Won’t Start
If your work computer crashes or fails to start, following a clear troubleshooting process helps minimize downtime and ensures you receive timely IT support. This guide outlines the key steps to ta...
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